For example, during the pandemic, banks have transitioned to remote sales and contact centers have discovered that conversational AI can transform how they interact with vast numbers of consumers who cannot access branches. We will see how automation, self-service and conversational AI platforms will be responsible for dealing with customer queries and carrying out transactions […]
Category Archives: AI Chatbots
The participant was instructed to tell the robots about themselves as much as possible. Whenever the participant became tired of talking to the robots, he or she could stop the conversation. The experimenter then left the room and the robots were made to start talking. The participant conversed with either the proposed or the control […]